Frequently Asked Questions
How do I find a specific product?
We have a search bar located in the top right hand corner of every page. You can type keywords such as 'asbestos bags' or 'stretch wrap'. Alternatively you can type in our product code. Can't find what you're looking for? Contact us sales@surepak.com.au
Is there a minimum order value?
No there is no minimum order value. Take advantage of our free shipping to Melbourne, Perth, Sydney and Brisbane metro areas for all online orders over $250.00.
Deliveries/Transport
When can I expect my delivery to arrive?
Deliveries to Melbourne, Perth, Sydney and Brisbane metro areas are delivered within 1-2 business days. If for any reason this time frame will be exceeded, you will be advised either by phone or email. Deliveries outside these areas usually require 2-3 business days to deliver depending on location, weight and dimensions of your order. For an accurate ETA please contact us sales@surepak.com.au
Will I be charged a freight charge / delivery fee?
Delivery fees vary depending on your location. All Melbourne, Perth, Sydney and Brisbane metro online orders over $250.00 will not incur a delivery fee. Deliveries outside of these metro areas will incur a charge that varies depending on the delivery location, weight and dimensions of your order. A freight charge (if any) will be calculated and shown in the final stages of the order process via our online shop. This charge (if any) is always confirmed prior to processing any payments.
Can I have my item delivered to a residential address?
Yes we deliver to residential addresses. If you are not home to receive the parcel it will be left at the premises.
Can I collect/pick-up my order?
Yes, of course you can! We have 4 pick-up locations. These locations are in Braeside VIC, Canning Vale WA, Wetherill Park NSW and Underwood QLD.
Which transport company do you use?
We utilise a range of transport companies to best suit the delivery location and to keep our customers freight costs (if any) as low as possible. For information on which company we would use to deliver to your postcode please contact us sales@surepak.com.au
ECO-Friendly Products
Do you offer any environmentally friendly products?
Yes we certainly do! We can offer environmentally friendly versions of a large range of our products. For example, recyclable and compostable tape, and biodegradable bubble wrap. Contact the team today to find out more!
Bags and Liners
HDPE vs LDPE?
HDPE and LDPE are two different types of polyethylene. HDPE (High Density Polyethylene) is known for its high strength to density ratio. This allows gauge reduction with little or no drop in tensile strength. HDPE also has higher melting point up to 120°. An example of HDPE is your typical check-out/supermarket bag. LDPE (Low Density Polyethylene) has a lower strength to density ratio. This means the tensile strength is lower, but its properties give it a higher resilience (i.e. stretch). The gauge is typically higher than HDPE. LDPE also has slightly lower melting point up to 100°. An example of LDPE is your higher end boutique bags like Myer use.
How do I know what gauge to use?
Gauge or thickness (UM) is dependent on the application of the product. Our bag/liner/film gauges are generally determined by performance requirements, legislation or industry standard and lastly economical. If you are unsure what product you require, please do not hesitate to contact one of our friendly staff for assistance.
When should I be using Asbestos Bags?
Asbestos Bags are required when removing asbestos. Asbestos removal bags are required to be 200um or thicker. GHS regulations specify the printing on the bag should read ‘Danger Asbestos Dust – Do not inhale dust may cause lung cancer – Do not open or puncture bag’
Why are the front end lift liners so long?
We allow extra length to enable the bag to fold over the outside of the bin whilst in use to hold it in place. This also allows the bag to be closed once full which makes emptying the bin easy and tidy.
How do I know what size dust extraction bag I need?
We stock 2 common sizes of dust extraction bags
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810mm x 1200mm (small)
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1000mm x 1500mm (large)
To work out which one will suit your dust extractor use the below equation:
The diameter of your extractor x 22 ÷ 7 ÷ 2 =
(example: 500 Diameter x 22 ÷ 7 ÷ 2 = 786)
Stretch Film and Pallet Wrap
What Stretch Film should I be using? Surewrap Cast or SurewrapMax?
Cast Stretch is a general-purpose economical stretch film that has high clarity with a quiet unwind
Maxstretch film is made from the latest resin technologies. This stretch film has a much lower stretch point than traditional cast/blown films which offers greater hold and stability when wrapping loads. Its high clarity and light weight rolls make for easy application. Cost effective alternative to cast/blown films.
Strapping and Equipment
What type of strapping should I be using?
- Poly or Polypropylene strapping is available in various grades and sizes. Hand grade (blue) strapping is generally used to secure light to medium weight items. Heavy band (black) strapping is used to secure heavy load and has much higher break point. Buckles or seals are used to secure the strapping.
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Polyester strapping is light weight but strong. Polyester strapping has no sharp edges which makes it safe for handling and easy disposal. Strapping has minimal creep keeping the load secure during transit or storage. It also known for its distinctive green colour and comes in smooth or embossed. Seals or automated tools are used to secure the strapping.
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Steel strapping is available in either ribbon or rope wound sizes. Steel strapping is a cost-effective heavy duty strapping for general use. Strapping is painted and waxed to ensure smooth operation when used with tools. Seals are used to secure the strapping.
Please contact us should you have any questions. Our friendly staff members would be happy to assist you with all your enquiries. Email: sales@surepak.com.au